FAQ or frequently asked questions
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My account and orders
In your customer account you can set up delivery details that will be saved there for future orders. You have a constant overview of the status of your order and also the history of previous ones. You can create a customer account here.
You can sign up as a new user to receive our newsletter. here, or when purchasing by clicking the "subscribe to newsletter" box. You will receive a 10% discount on your first purchase and priority information about interesting discounts, promotions and VIP discount codes. It's worth it!
Orders placed before 11:00 will be shipped the same day. Orders placed after 11:00 will be shipped the next business day. Delivery to you depends on the selected carrier, i.e. 1-3 business days.
At the bottom of the login page you will find a "forgotten password" link. Click on it and within a few seconds you will receive an email with a link to change your password. If you still do not receive the email, please check your spam folder.
Of course. If your destination is not in the delivery offer, don't hesitate to contact us. We'll figure it out!
Of course. Feel free to contact us via the contact form or by phone on weekdays (Mon-Fri) 8:00 AM - 18:00 PM.
We greatly appreciate the trust you place in our products. In the section Complaints and returns You will find useful information in the event that, despite our efforts to maintain the maximum quality of the delivered goods, you have a legitimate reason to exercise your rights under liability for defects in the goods sold. We will resolve everything as quickly as possible.
It is possible to become our partner after carefully filling out the application for VO cooperation, here. We will contact you soon.
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Products and philosophy SoZoLe Rose
Floral waters or hydrolates are 100% pure natural products from steam distillation, which transforms flowers or leaves of herbs into aromatic floral water. These treasures do not contain any preservatives or additives. After distillation, they are cooled, filtered and then undergo a microbiological analysis process that checks purity, residual percentage of essential oil and PH.
Floral waters are used in daily skin, body and hair care. For cleansing and refreshing the skin, as a base for applying single oils or oil serums, as hair rinses for shine and strength of your mane. You can also use them in cold and hot kitchens when preparing culinary magic.
Yes. They are 100% pure natural products that undergo a process of filtration to 0,4 µm, microbiological analysis and packaging using the latest technology in a sterile environment. Add 1-2 tablespoons per 1 liter of liquid. When cooking, add them only at the end of the process. For young children, reduce the dosage to 1-2 teaspoons per 1 liter of liquid. The intensity of the aroma and taste is really strong. It is not for nothing that they are called "herbal espressos". On blog you will find inspiration and recipes.
We produce most of our products in Bulgaria. We work with local fair growers and certified organic farmers from several regions (Rose Valley, Black Sea region and mountain areas). We first personally inspect each field and the growers are our great partners. We have recently established partnerships with neighboring Greece and its family organic farms, as well as with citrus growers from Sicily and southern Italy. We strive to fulfill your wishes and continue to expand.
Essential Oils SoZoLe Due to their high qualities, Rose is suitable not only for therapeutic purposes, but also for home and wellness relaxation and the production of natural cosmetics. For home relaxation, add a few drops, about 6 drops, to a diffuser or aroma lamp. The amount depends on the size of the space where you are diffusing. Diffuse for a maximum of 1 hour a day. You can find lots of tips for combinations at blog or for everyone individual product.
There are several rules for using essential oils: 1. do not use them undiluted on the skin (essential oils must be diluted with vegetable oil for contact with the skin, the dilution percentage depends on the age of the person and the type of product), 2. do not use them internally (despite their high quality, we do not recommend this because essential oils are very concentrated natural products that cause irritation of the mucous membranes and their ingestion is dangerous for children and sensitive groups), 3. keep them out of the reach of children, 4. when handling essential oils, please be careful not to get them in your eyes or mucous membranes, as this would irritate them.
SoZoLe rose single-seed oils are obtained by a more demanding, traditional and centuries-old method of cold pressing. Our BIO rosehip oil is also produced by an innovative press technologically designed exclusively for rosehip seeds to ensure their maximum use. The resulting product is unique in both its effects and aroma and color. We press all cold-pressed oils in smaller volumes to always guarantee you maximum freshness.
We apologize for the inconvenience. We try to keep our products as fresh as possible. We update our e-shop regularly. We believe that your favorite is already on its way. Do not hesitate to put it in your "watchdog" and we will let you know as soon as it is in stock.
We understand that this is an inconvenience for you. We regularly replenish products and yours is certainly on its way.