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FAQ

FAQ or frequently asked questions

We are here for you and your questions. You can find the most common ones here.

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My account and orders

In your customer account, you will set the delivery data, which will be stored there for future orders as well. You have a constant overview of the status of your order and also the history of previous ones. You can create a customer account here .

You can sign up for the newsletter as a new user here , or by clicking the “subscribe to newsletter” box when making a purchase. This will give you a 10% discount on your first purchase and priority information on interesting discounts, events and VIP discount codes. It’s worth it!

Orders placed before 09:00 a.m. will be shipped the same day. We ship orders after 09:00 a.m. the following business day. Delivery to you depends on the selected carrier, i.e. 1-3 working days.

At the bottom of the login you will find the “forgot password” link. Click on it and within a few seconds you will receive a link to change your password in your e-mail. If the email still does not arrive, please check your spam folder.

Of course. If your destination is not in the delivery menu, do not hesitate to contact us. We’ll figure it out!

Of course. Do not hesitate to contact us via the contact form or by phone on working days (Mon-Fri) 8:00 – 18:00.

From a legislative point of view, you have the right to return intact and unopened products purchased on our e-shop within 14 days. Do not hesitate to contact us.

It is possible to become our partner after carefully filling out the wholesale cooperation application, here . We will contact you soon.

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SoZoLe Rose products and philosophy

Flower waters, or hydrolates, are a 100% pure natural product from steam or steam distillation, which transform flowers or herb leaves into aromatic flower water. These treasures do not contain any preservatives or additives. After distillation, they are cooled, filtered and then undergo a process of microbiological analysis, which checks the purity, residual percentage of essential oil and PH.

Flower waters are used in daily skin, body and hair care. For cleaning and refreshing the skin, as a base for applying single-type oils or oil serums, as a hair rinse for the shine and strength of your mane. You can also use them in the cold and hot kitchen to prepare culinary magic.

Yes. They are 100% pure natural products that undergo a process of filtration to 0.2 µm, microbiological analysis and packaging with the most modern technology in a sterile environment. Add 1-2 tablespoons per 1 liter of liquid. When cooking, add them towards the end of the process. For small children, reduce the dosage to 1-2 teaspoons per 1 liter of liquid. The intensity of aroma and taste is really strong. They are not called “herbal espresso” for nothing. You can find inspiration and recipes on the blog .

Most of our products are manufactured in Bulgaria. We cooperate with local fair growers and farmers with certified organic production from several regions (Rose Valley, Black Sea region and mountain areas). We first inspect each field personally and the growers are our great partners. We have recently established a partnership with neighboring Greece and the family organic farms there, as well as with citrus growers from Sicily and southern Italy. We try to fulfill your wishes and expand further.

Due to their high quality, SoZoLe Rose essential oils are suitable not only for therapeutic purposes, but also for home and wellness relaxation and the production of natural cosmetics. For home relaxation, add a few drops, approx. 6 drops, to a diffuser or aroma lamp. The amount depends on the size of the space where you are diffusing. Diffuse for a maximum of 1 hour a day. You can find a lot of tips for combinations on the blog or with each individual product .

The use of essential oils has several rules: 1. do not use them undiluted on the skin (essential oils must be diluted with vegetable oil for contact with the skin, the dilution percentage depends on the age of the person and the type of product), 2. do not use them internally (despite their high quality, we do not recommend this, because essential oils are highly concentrated natural products that cause mucous membrane irritation and their ingestion is dangerous for children and sensitive groups), 3. keep them out of the reach of children, 4. when handling essential oils, please be careful not to get them in your eyes or mucous membranes, it would irritate them.

SoZoLe rose single-species oils are obtained by the more demanding, traditional and centuries-proven method of cold pressing. In addition, our Organic rosehip oil is produced by an innovative press technologically designed exclusively for rosehip seeds, in order to maximize their use. The resulting product is unique both in terms of its effects, aroma and color. We press all cold-pressed oils in smaller volumes to always guarantee maximum freshness.

Sorry for the inconvenience. We try to keep our products as fresh as possible. We update the e-shop regularly. We believe that your favorite is already on its way. Do not hesitate to put it in the “watchdog” and we will let you know as soon as it is in stock.

We understand that this is an inconvenience for you. We regularly add products, and yours is certainly on its way.

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