Common queries answered
Frequently asked Questions
We deliver in Bulgaria within 1-2 days. To Europe within 1-2 weeks. If you’re from the Czech Republic, please consider ordering from our local e-shop www.sozole.cz to receive your order within 3 days. If you’re from Slovakia, please consider ordering from our local e-shop www.sozole.sk to receive your order within 3 days. For overseas shipping please allow 3-4 weeks.
In the EU you have the right to return purchases made online within 14 days for a full refund. With us, you have 30 days. You can do so for any reason – even if you simply changed your mind.
Please drop us a line. We’d be glad to help.
You’ll receive emails for any change in your order status.
Please use our contact form, send us an email, call us, or use Viber or WhatsApp messenger.
Please, contact us rather sooner than later.
We ship worldwide. Please contact us if your country is not listed on the shipping form. We will check the options and will come back to you shortly.
Yes, indeed. We’re producers and would love to see our high-quality products reaching everyone. Please contact us.